r bajje Privacy Policy
r bajje treats the protection of users' personal information as its top priority. This policy explains in detail how your information is collected, used, and stored.
This privacy policy applies to all services and activities of the r bajje platform. By reading it, you will learn how we collect your information, what we use it for, and how securely we keep it. By continuing to use r bajje, you are considered to have given your consent to the terms of this policy. Our Terms and Conditions and this privacy policy complement each other — both documents define your rights and responsibilities.
1. Introduction and Scope
r bajje is an online entertainment platform that provides casino games, sports betting, and related services for users in Bangladesh. This privacy policy applies to the following:
- All services provided through the r bajje website
- r bajje mobile applications (Android and iOS)
- Any transactions or activities carried out through the website or app
- Information provided through customer support services
r bajje treats digital security as an institutional responsibility. Protecting the privacy of user information is a core part of our service. This policy may be updated from time to time, and users will be properly notified of any changes.
2. Data Collection
r bajje collects user information in several ways. The types of information collected are as follows:
2.1 Information Provided at Registration
When you open an account, the information you provide includes:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID card or passport number (for identity verification)
2.2 Automatically Collected Information
When you use the r bajje platform, the following information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Time spent active on the platform and activity history
- Gaming session and betting activity logs
2.3 Financial Information
Information about the payment methods used for deposits and withdrawals (bKash, Nagad, Rocket, or bank account) is collected. However, full card numbers or bank PINs are not stored on r bajje's servers.
3. Purpose of Data Use
r bajje uses your information only for specific and legitimate purposes. These purposes are:
3.1 Service Delivery and Operation
- Creating and managing accounts
- Processing transactions and confirming deposits and withdrawals
- Providing customer support (via live chat and email in both Bengali and English)
- Managing bonuses and promotional offers
3.2 Security and Fraud Prevention
- Ensuring account security and preventing unauthorised access
- Detecting and investigating suspicious activity
- Helping prevent financial fraud and money laundering
3.3 Service Improvement
- Analysing and improving the user experience
- Identifying and resolving technical issues on the platform
- Providing personalised recommendations and content
3.4 Communication
Your contact information is used to send important account-related notifications, security alerts, and, with your permission, promotional messages.
4. Data Storage and Security
r bajje applies industry-standard security measures to protect your personal information.
4.1 Encryption and Technical Protection
- All data transfers are kept secure through SSL (Secure Socket Layer) encryption
- Passwords and sensitive data are stored using a one-way hashing method
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems remain active
4.2 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary afterwards to meet applicable legal and regulatory obligations. Any additional data is automatically deleted after an account is closed.
4.3 Access Control
Only authorised r bajje staff may access your personal information, and only as needed. All staff operate under strict confidentiality agreements.
5. Sharing Data with Third Parties
r bajje never sells or rents your personal information. However, data may be shared with third parties in the following limited circumstances:
5.1 Service Provider Partners
Only the necessary information is shared with selected companies that provide payment processing, technical support, and analytics services. These partners are contractually bound to uphold privacy standards equivalent to those of r bajje.
5.2 Legal Obligations
Information may be disclosed where necessary to comply with court orders, lawful requests from government authorities, or applicable law.
5.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred, but the new entity will also be required to comply with this privacy policy.
Your information is never sold to third parties for advertising or marketing purposes.
6. Cookie Policy
The r bajje website and app use cookies and similar tracking technologies.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security functions
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Used to collect usage statistics for the platform
6.2 Cookie Control
You can block or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some core platform features to stop working correctly. Non-essential cookies can be deleted at any time from your device's browser settings.
7. User Rights
As an r bajje user, you have the following rights regarding your personal information:
7.1 Right to Access
You can request a copy of the information held about you from r bajje at any time. This request can be submitted through our support channels.
7.2 Right to Rectification
You can request corrections to any inaccurate or outdated information in your profile. Many details can be changed directly from your account settings.
7.3 Right to Erasure
When closing your account, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal or regulatory obligations.
7.4 Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted. Please contact our support team regarding this.
To exercise your rights or for any questions, you can visit our FAQ section or contact the support team directly.
8. Protection of Minors
r bajje is for individuals aged 21 and above only. The platform does not knowingly collect or process any information from minors.
An age verification process is applied at registration. If a user is found to have opened an account while under the age of 21, the relevant account will be immediately closed and all associated information will be deleted. To protect underage members of your family, it is important to follow our Responsible Gaming Guidelines.
9. Policy Changes
r bajje reserves the right to modify or update this privacy policy from time to time. In the event of changes, you will be notified in the following ways:
- The updated date will be published on this page of the website
- A notification email will be sent for significant changes
- A notification will be shown on the platform when you log in about the changes
If you continue using the platform after changes have been made, you will be considered to have consented to the revised policy. For significant changes, fresh consent may be collected.
10. Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact r bajje's support team. Our team is available 24 hours a day, 7 days a week in both Bengali and English.
Email Contact
Live Chat Support
Chat directly via the chat icon at the bottom right of the platform — available 7 days a week, 24 hours a day
To learn more about us, read our About Us page.
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